All inquiries can be forwarded to service@kylize.com

For more details refer to the FAQs page.

Order

Q. What should I do if my credit card is declined when I place an order?

To prevent credit card fraud, our system might decline your payment at checkout. To avoid this, let your credit card company know about your intended purchase after a decline.

If a decline happens, here are 4 other alternative solutions:

1. Try another Credit/Debit card.
2. Try placing your order a few more times, either after speaking with your card issuer or waiting a bit.
3. Use PayPal payment if you have an account.
4. Make a credit card payment through PayPal.(No PayPal account required)

Q. What methods of payment do you accept?

We accept PayPal and Credit/Debit Cards Payment.

Q. Is checkout on this site safe and secure?

You can be absolutely sure that all purchases here are safe and secure. We ensure secure payment with PayPal.

Q. Will I receive a confirmation number when I place my order?

Yes, all customers will receive an order number after placing their orders. Please contact us if you don’t receive one within 24 hours.

Shipping

Q. Do you charge sales tax?

We don't charge sales tax presently, but there may be changes in the later period according to the actual situation.

Returns

Q. How do I request a return or replacement?

Customers have the right to apply for a return within 30 days after delivery of the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Q. What is the status of my refund?

Refunds for returned items will be processed within 1-3 business days after receiving your package. The funds will automatically credit back to your credit card or original payment method.

Q. How do I cancel an order?

To cancel or change your order, reply to the order confirmation email you received or email service@kylize.com.

Q. Is there a restocking fee?

No restocking fee will be charged.

Q. How can I finance with Paypal Credit?

PayPal Credit gives you the freedom to buy all the furniture you want today and pay it over 6 months with no interests. Approval is instant for customers who already have a PayPal account.

How to use PayPal Credit:

1. Select PayPal at the checkout.

2. Log into your PayPal account.

3. Click on "Apply Now" on the PayPal Credit banner.

4. Get approval on your order.

5. Confirm the delivery address.

6. Set your repayment schedule.

Q. Who can I contact if I have issues with my order?

A. All inquiries can be forwarded to service@kylize.com

For more details refer to the FAQs page.

HERITAGE

In the Heart of Craft

At KYlize, our roots go deep into the carpentry and artisan communities, where every piece of furniture is a testament to a family's history. Started as a humble family business in 2018, we have evolved into a sanctuary for those who appreciate the quality and heritage of furnishings.

Each member of our talented team has been touched by the artistry of furniture making, tied to generations of tradition. We're not just builders; we're parents, neighbors, and friends who share a common vision of crafting sustainable furniture that doesn't just fill a space but completes a home.

"It's not only a piece of furniture; it's a cornerstone of our family gatherings. Thank you, Kylize" – A Treasured Customer

COMMITMENT

Craftsmanship with Integrity

Led by our founder, whose 7-year tenure in antique furniture restoration informs our attention to detail, we at Kylize make an uncompromising promise: to deliver authentic furniture with unwavering quality and environmental mindfulness.

You can trust in our rigorous material selection, our artisanal methods, and our dedication to producing furnishings without compromising our planet's health or our craftsmanship.

CRAFT

Materials

We choose woods that echo the robustness of local landscapes: ethically sourced maple and bamboo renowned for their resilience or warmth. Each selection meets strict environmental and sustainability benchmarks.

Finishes

Our finishing touches are where nature meets nurture. We use plant-based stains and non-toxic sealants. The result is a furniture piece that's gentle on the environment and ready to be an integral part of your home straightaway.

Design and Craft

From the precise dovetail joints to the delicate turned legs, every element of our furniture undergoes a journey of detailed creation. Master woodworkers bring to life designs that blend time-honored techniques with contemporary style.

At Kylize Furnishings, we don't just manufacture; we foster a conscious lifestyle choice where each piece of furniture has a narrative of integrity, longevity, and respect for the earth.

We're dedicated not just to crafting your next furniture piece, but to forging lasting relationships based on trust, excellence, and a shared desire for a greener, more sustainable homestead.

We value every customer and customer satisfaction is always our top priority. We will do our best to expedite the delivery process so that your package arrives as soon as possible. Thank you very much for your patience. We appreciate your understanding and provide you with convenient and secure shipping services to ensure your shopping experience is smooth and enjoyable. Please check here;

Processing time
Orders will be processed within 1-3 business days.(Due to essential order verification, quality checks and packaging, and the surge in orders during the peak shopping season)

We offer local UPS, USPS or FedEx or DHL couriers. No taxes are required.

Please see below for delivery areas. For certain areas we may not be able to deliver or may require additional shipping charges. Learn everything you might want to know about logistics.

Countries: United States、Canada、Hong Kong、Singapore

Shipping Method: Express Shipping

Cost:

United States、Hong Kong、Singapore: Free Shipping

Canada:

$10 ( $0 < orders ≤ $99.99 )
$20 ( $99.99 < orders ≤ $199.99 )
$30 ( $199.99 < orders ≤ $299.99 )
$40 ( $299.99 < orders ≤ $399.99 )
$50 ( orders > $399.99 )

Shipping Time:

United States: 3-10 business days

Canada: 20-40 business days

Hong Kong: 2-4 business days

Singapore: 15-35 Business Days

* Note: Some items that support 72-hour delivery will be informed on the item detail page.

We’ll deliver your item(s) to the front door of your house, or the front of the apartment gate, on the scheduled day and time (you may click 'Track Orders' for delivery status)